We want customers to have a clear and straightforward return and refund experience.
1. Return Window
Eligible products may generally be returned within 30 calendar days of delivery.
Please contact [email protected] before sending any product back.
2. Return Conditions
Returned products should generally be:
- Unused
- Uninstalled
- Undamaged
- In original condition
- In original packaging
- Complete with applicable accessories and components
Products that have been installed, modified, altered, damaged, or used in a manner that affects resale value may not be eligible for return unless the issue is caused by a defect or our error.
3. Defective or Damaged Products
If an item arrives defective, damaged, or incorrect, please contact us within 7 calendar days of delivery.
Please provide:
- Order number
- Description of the issue
- Photos or video when appropriate
After reviewing the claim, we may provide a replacement, refund, or another appropriate resolution.
4. Incorrect Product or Compatibility
If you receive an incorrect item due to our fulfillment error, please contact us within 7 calendar days of delivery.
If a product does not fit because the customer selected an incompatible product or failed to verify vehicle compatibility, the return may be treated as a customer-initiated return.
5. Return Shipping Costs
For returns caused by a defective product, incorrect item, or fulfillment error attributable to Lonerva Llc, we will provide an appropriate return solution.
For non-defective returns, the customer may be responsible for return shipping costs.
6. Refund Processing
Once an approved return is received and inspected, we generally process the refund within 3–5 business days.
Refunds are issued to the original payment method.
The payment provider or financial institution may require additional time for the refund to appear in the customer’s account.
7. Exchanges
Where inventory is available, defective or incorrectly shipped products may be replaced.
Please contact:
before returning an item.
8. Order Cancellation
If you need to cancel an order, contact us as soon as possible after placing it.
We cannot guarantee cancellation once an order has entered processing or shipment.
If we cannot ship an order within the promised timeframe, applicable cancellation and refund options will be provided. FTC rules require sellers to address delayed shipments and provide appropriate refund options when required.