Lonerva Llc ships eligible automotive parts and accessories to customers in the United States and internationally.
1. Order Processing Time
Orders are generally processed within 3–5 business days.
Processing begins after payment has been successfully authorized.
Orders are generally processed Monday through Friday, excluding applicable holidays.
2. U.S. Shipping
We generally use:
- USPS
- UPS
- FedEx
Estimated delivery for U.S. orders is 5–10 business days after shipment.
3. International Shipping
We ship to eligible international destinations.
Estimated international delivery is generally 7–20 business days after shipment.
Delivery times may vary based on:
- Destination
- Customs clearance
- Local carrier operations
- Weather
- Holidays
- Remote-area delivery
- Import procedures
4. Tracking
When tracking information is available, it will be provided after the order has been shipped.
Tracking information may take some time to become active after the carrier receives the package.
5. Customs and Import Fees
International customers are responsible for applicable:
- Customs duties
- Import taxes
- VAT
- Brokerage fees
- Customs processing charges
- Other destination-country fees
These charges may not be included in the product or shipping price.
6. International Restrictions
Customers are responsible for determining whether automotive parts and accessories can legally be imported into their destination country.
Lonerva Llc is not responsible for customs delays, refusal of entry, confiscation, or additional charges resulting from destination-country regulations.
7. Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
If a package is returned because of an incorrect or incomplete address, additional shipping charges may apply for reshipment.
8. Damaged Packages
If a package arrives visibly damaged, customers should document the condition and contact us as soon as possible.
Please provide photographs of the shipping package and product when submitting a damage claim.
9. Shipping Delays
Shipping estimates are not guaranteed delivery dates.
If we learn that an order cannot be shipped within the stated timeframe, we will provide an updated shipping timeframe and applicable cancellation/refund options. Under the FTC’s Mail, Internet, or Telephone Order Merchandise Rule, sellers generally need a reasonable basis for advertised shipping times and must address delays appropriately.
10. Contact
Lonerva Llc
6837 PARKWOOD ST, DETROIT, MI 48210-2810
Email: [email protected]