Lonerva Llc respects your privacy and is committed to protecting personal information collected through our website.
1. Information We Collect
Depending on how you interact with our website, we may collect:
- Name
- Email address
- Billing address
- Shipping address
- Phone number if voluntarily provided
- Order information
- Payment transaction information
- Account information
- IP address
- Browser and device information
- Website usage information
- Customer service communications
2. How We Use Information
We may use collected information to:
- Process and fulfill orders
- Process payments
- Arrange shipping
- Provide order updates
- Respond to customer inquiries
- Manage customer accounts
- Prevent fraud
- Improve our website and services
- Maintain business records
- Comply with applicable laws
3. Payment Information
Payments may be processed through third-party payment processors.
We do not intentionally store complete payment card numbers or CVV/security codes on our own systems. Payment information may be handled by third-party payment processors according to their own security and privacy policies.
4. Cookies
Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, analyze website traffic, and improve the shopping experience.
5. Third-Party Service Providers
We may share necessary information with service providers that assist us with:
- Payment processing
- Shipping
- Website hosting
- Analytics
- Customer service
- Fraud prevention
- Technical services
These providers receive information only as reasonably necessary to provide their services.
6. Data Retention
We generally retain order and transaction information for 7 years after an order is completed, unless a different retention period is required or permitted by applicable law.
Other information may be retained for as long as reasonably necessary for legitimate business purposes.
7. California Privacy Rights
Where applicable, California residents may have rights concerning their personal information, including rights to know, delete, correct, and opt out of certain sale or sharing activities. The CCPA, as amended by the CPRA, provides these rights subject to applicable requirements and exceptions.
Privacy requests may be submitted to:
8. Do Not Sell or Share
Where applicable, customers may request that their personal information not be sold or shared for purposes covered by applicable privacy laws.
Requests can be submitted to:
9. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
10. Children’s Privacy
Our website is not intended for children, and we do not knowingly collect personal information from children in violation of applicable law.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
12. Contact
Lonerva Llc
6837 PARKWOOD ST, DETROIT, MI 48210-2810
Email: [email protected]